Managed Support
Optimising system performance
Our goal is to ensure your asset management systems deliver the same standard of performance that you expect of your assets themselves – minimal unexpected downtime, and a strong return on lifetime investment. Managed Support is how we deliver – a customised package that provides a proactive program of monitoring, maintenance and continual improvement to drive consistency, efficiency and excellence across the asset management system environment.
Flexible and proactive support program
Managed Services transform the reactive, ‘break-fix’ model of support into a proactive program of monitoring, maintenance and continual improvement. Under Clarita’s Managed Service Support package, we assume the day-to-day responsibility for your EAM platform and all its integrated components, such as mobility, geographic information and middleware. Support for incidents, problems and service requests is delivered within agreed service level targets.
One environment, multiple applications
Managed Support is all about maintaining operational efficiencies and moving towards maturity in asset management practices. By supporting the environment as a whole, rather than isolated applications, we can better diagnose and resolve issues and work towards realising improvement opportunities. Components of the supported environment typically include:
- enterprise asset management application, with particular expertise in IBM Maximo support;
- middleware;
- geographic information systems; and
- enterprise mobility platform.
Agreement driven performance
In keeping with the ITIL framework, Clarita’s Managed Support service is governed by a Service Level Agreement, providing accountability of performance against established targets. This includes hours of support, roles, responsibilities, accountabilities and priority definitions for all the services being provided.
Benefits
Our focus is providing improved outcomes for asset management and GIS intensive organisations. The benefits of this approach can include:
- Access to highly specialised skills ‘on-demand’, rather than on the payroll;
- Continuity of service to agreed service levels;
- Reducing the financial risks associated with unexpected downtime;
- Low capital outlay with predictable monthly costs; and
- Flexibility to scale up or down as your business needs dictate
Clarita Solutions managed the scoping of the upgrade, staff upskilling and support, and the deployment of Maximo, keeping the process a simple solution.Peter Benfer, IS Manager, Redland City Council
Clarita Capabilities
Asset Insight
Clarita Solutions support a range of organisations and technical environments. Our Managed Support service is ITIL compliant program incorporating: