For existing clients, authorised users can log requests with the Service Desk.

Use the following information to log and prioritise tickets for a timely response. Please refer to your Managed Service Support Operations Manual for the specific hours of operation and scope that applies for you.

Priority 1 | 2

1300 884 507

Be prepared to provide:

  • your name and contact phone number
  • reason for contact/brief message
  • priority assessment

Priority 3 | 4 | 5

Please include:

  • a brief description of the request
  • priority assessment
  • any additional supporting information